Shipping & Delivery Policy
GENERAL SHIPPING & DELIVERY TERMS
- All parcels are delivered by courier service.
- If the dispatch day falls on Public Holiday, Saturday or Sunday, dispatch will be on the next working day.
- All transit time are subject to courier transport conditions and volume of parcels traffic.
- We are unable to guarantee that all orders will be delivered within the stipulated time frame. We shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery by courier service.
- We are not responsible for wrong or undeliverable addresses.
- In case the courier service returned the parcel due to wrong address, we will contact buyer immediately through phone or email. Shipping fees are payable by buyer for re-delivery. The order is considered complete if there is no reply at all for 7 days. After 7 days, re-delivery is applicable depending on stock availability or refund will be issued should stock went out.
Shipping Cost
Shipping costs is based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
|
LOCATION |
RATE |
|
Standard Delivery (West Malaysia ) |
First weight 5kg- MYR6 Per additional weight 1kg- MYR1 |
|
Standard Delivery (East Malaysia ) |
First weight 1kg-MYR13 Per additional weight 1kg- MYR10 |
*Order of RM500 and above will be eligible for FREE Shipping. It is applicable for order within West Malaysia only.
Delivery Time
Our operation cut off time is 3pm on weekdays (Monday to Friday). Any order made after 3pm will be brought forward to the next working day. Delivery time is as per table below. Our delivery time is counted based on Working Days (Working days exclude Saturdays, Sundays and public holidays).
|
LOCATION |
DELIVERY TIME |
TRACKING |
|
Standard Delivery (West Malaysia ) |
3 to 5 working days (Except Weekends and Public Holidays) |
Yes |
|
Standard Delivery (East Malaysia ) |
7 to 14 working days (Except Weekends and Public Holidays) |
Yes |
There are times where order processing time will take longer than usual, such as Pre-Order items or hot selling items that may run out of stock. Should there be such a situation, we will contact you on the soonest available date. Normally Pre-Order items will be shipped out within 14 days as per states on the product listing.
Q&As
- Do you deliver during weekends and holidays?
Our courier partners are unable to deliver during weekends or public holidays.
- Can I cancel my order after order has been shipped?
Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.